JavaScript errors within your site can prevent gpEasy from working properly. If you're experiencing problems with gpEasy functionality, here are a few things you can do to get your site back in working order.

Clear Browser Cache

Sometimes it's as simple as doing a hard refresh or clearing your browser cache to get the bad code out of your browser's cache. To perform a hard refresh, do one of the following:

Firefox
Hold down both the Ctrl and Shift keys and then press R.
Chrome
Hold the Ctrl key and press the F5 key.
Internet Explorer
Hold the Ctrl key and press the F5 key.
Safari
Hold down the Shift key and click the Reload toolbar button.

Locate the Errors

If problems persist after reloading the page, it's time to locate the source of the problem. Your browser will tell you where a JavaScript errors are occurring, but again, the process here varies by browser:

Firefox
  1. Open the Error Console by holding the Ctrl and Shift keys and pressing J.
  2. Refresh the console by clicking the "Clear" button, then reload your page.
  3. Evaluate any new errors that appear in the console.
Chrome
  1. Open the Error Console by holding the Ctrl and Shift keys and pressing J.
  2. Evaluate any new errors that appear in the console.
Internet Explorer
  1. Open the Developer Tools by pressing F12 then click the "Script" tab.
  2. Reload your page
  3. Evaluate any new errors that appear in the console.

Evaluating Errors

In some cases, errors can be introduced by adding JavaScript to your theme or to a specific page. If so, do your best to find a solution and/or ask for help in the gpEasy forums. Please include as many details about the error as possible.

Other times, errors can be caused by third party plugins. If this is the case, the plugin's developer should be able to help. If the developer is unavailable, don't hesitate to ask for help in the gpEasy forums. Again, please include as many details about the error as possible.

If the errors are in the gpEasy code, then you've probably found a bug and we'd love to fix it for you. Don't hesitate and report what you know in the gpEasy forum and we'll do our best to find a solution.

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